Refund Policy

Please read this Refund Policy carefully before making a purchase from Panda IPTV.

Introduction

Welcome to Panda IPTV. We aim to provide a smooth and reliable streaming experience for our customers. We also understand that certain situations may arise in which a customer wishes to request a refund.

This Refund Policy explains when a refund request may be considered, when a purchase is non-refundable, and how customers can contact us regarding a refund.

No Refunds After Activation

Once an Panda IPTV subscription has been activated, the purchase becomes final. After activation, we do not offer refunds, exchanges, changes, or cancellations for the activated service period.

Panda IPTV is responsible for activating the subscription for the period selected by the customer. Once the service has been activated, we may provide confirmation or evidence of activation through email or another available support channel.

Customers are responsible for reviewing their selected plan, device compatibility, and purchase details before completing payment.

Refund Eligibility

Refund requests may only be considered when the service has not yet been activated.

To be eligible for refund consideration, the following conditions must be met:

  • The refund request must be submitted before activation of the purchased service.
  • The customer must provide a valid reason for requesting a refund.
  • The customer must provide any requested information or supporting evidence, where applicable.
  • The request must be submitted to the Panda IPTV support team through our website or official support contact method.

Submitting a refund request does not guarantee approval. Each request will be reviewed based on the circumstances and this Refund Policy.

Refund Process

To request a refund before activation, please contact Panda IPTV support through our website.

The refund review process may include the following steps:

  1. The customer submits a refund request and explains the reason for the request.
  2. Our support team reviews the purchase status and the information provided.
  3. If required, the customer may be asked to provide additional details or complete a refund request form.
  4. If the request is approved, the refund will be processed within five business days.
  5. The customer will be notified once a decision has been made.

Where possible, approved refunds will be returned using the original payment method. Processing times after approval may depend on the payment provider or financial institution involved.

Refund Exceptions

Panda IPTV may reject a refund request if:

  • The subscription has already been activated.
  • The customer requests a refund after the service has been delivered.
  • The customer does not provide a valid reason for the request.
  • The customer fails to provide requested information or evidence.
  • The customer has violated our Terms and Conditions.
  • The customer changes their mind after activation.
  • The request relates to a payment or purchase that is identified as non-refundable under this policy.

Non-Refundable Purchases

The following purchases are non-refundable:

  • Activated subscriptions
  • Reseller-related purchases or reseller service packages
  • Recurring or renewal payments, where applicable
  • Any service that has already been activated or delivered
  • Purchases connected to a violation of our Terms and Conditions

Contact Information

For questions regarding this Refund Policy or to request a refund before activation, please contact Panda IPTV through our website.

Please include your order information and the reason for your request so our team can review your inquiry efficiently.

Changes to This Refund Policy

Panda IPTV reserves the right to update, modify, or replace this Refund Policy at any time. Any changes will be published on our website and will apply from the date they are posted.

Customers are encouraged to review this policy before making a purchase.

Severability

If any section of this Refund Policy is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to remain valid and enforceable.

Acceptance of This Refund Policy

By purchasing a service from Panda IPTV, you confirm that you have read, understood, and agreed to this Refund Policy.

It is the customer’s responsibility to review this policy before completing a purchase.